Being both Free Scan and ARC do not see the comm port and from all the other data you have collected, I suspect the problem is between WIN 10 and the driver. It seems even though the driver is showing as being installed and working, Win 10 is not able to find and or provide the proper link (path) of the installed hardware of this port when queried by the two programs.
Someone responded to you and stated they have your combination up and running. It would be interesting if that person could send you a copy of the device driver that he is in fact using for you to try. It would also be wise to insure that both of you are running the same beta release of Win 10.
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I installed free scan. Same problem.
Nothing else tying up the port.
No other software.
As I installed 2 other pieces of software that required a port ( No Printer )
I watched in the device manager, ports as I installed them.
The reason I do this I too ran into a problem once with a stand-alone flatbed scanner.
I am on a Desktop computer.
In the Registry HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then services, then USB.
There is no just PLAIN USB. Here is a list that begins with USB: usbccgp, usbcir. Usbehci.
Usbhub, USBHUB3. Usbuhci, & USBXHCI. The only one that shows to have anything to do with
Uniden Serial Port is usbser.
Default, Data, ( value not set )
DisplayName Data, @...,%SERVICE%,Uniden Serial Port
Error Control, Data, 0x00000001
Group Data, ( BLANK )
ImagePath. \SystemRooy\System32\dribers\usber.sys
Oweners, Data, oem18.inf usber.inf
Start, Data, 0x00000003 (3)
Type, Data, oxooooooo1 (1)
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It turns out that the reason why there is no power tab, is because this particular device you are using does not have built-in-support for such. In reality for your problem that is good as it leads me to believe that is not the cause of your problem!
To maybe help you narrow this down further, have you tried another program like ProScan (Demo) to understand if it can see the port?
I also have to assume that you know for sure nothing else happens to be tying up the port?.
Did you install some other piece of hardware using this port? If you did, then the problem could simply be that the port are pre-assigned to those components only and will not recognize anything else you plug in there. I had that issue with my printer port and my wireless adapter too.
Windows 7's Devices and Printers tool. Tool does provide a great way to identify USB details for the devices connected to a PC and allows one to specifically identify what device was connected to what port, It would be interesting know what Win 10 sees at this level of the OS!
The USB Selective Suspend Feature is a power saving setting in Windows. What it does is suspend power being sent to a USB device, in order to save battery life of the computer. This is a good feature in theory, but on rare occasions the feature does not wake up the USB Device.
If that's the case, then it would appear that your port is dead. You can disable the USB Selective Suspend Feature through a registry key. It's a good idea to do this on any computer that always has power to it, such as a server or desktop computer. You might not want to do this with your laptop, but if you do, you'll be able to turn it on again easily.
To get to the Registry Editor, click on Start and then enter regedit in the Search box and hit your Enter key. The Registry Editor window will open.
Navigate to the DisableSelectiveSuspend key by clicking on HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then services, then USB. Where it says DisableSelectiveSuspend in the right-hand window, right-click and click Modify. In the Value Data field enter the number 1. This will disable the selective suspend feature and power will go to your USB ports constantly.
If the USB key doesn't exist in your registry, it's easy to create it. Just navigate to the services key, and in the toolbar click on Edit > New > Key. Call it USB.
In the USB key, right-click in the right-hand window. You'll only have the New option. Click on that and select DWORD (32-bit) Value. It may just be called DWORD Value on your system. Name the new value DisableSelectiveSuspend. Just like above, right-click and click Modify. In the Value Data field enter the number 1. There! You have disabled the selective suspend feature. You may need to restart your computer for the setting to be applied.
· As an alternative method of testing your USB port, plug in a plug-and-play mouse or other input device.
· Move the mouse to see if the cursor on the computer responds. If it does, the USB port the mouse is plugged into is operating properly.
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On some computers (especially laptops), the device manager may indicate the cable is installed correctly, but the application may not detect the COM Port. This may occur if Windows Power Management is enabled on the device.
To attempt to correct this, go to the Device Manager and right click on the driver /*xxxx (COMX)*/. X denotes the COM port number. Click /*Properties*/ on the pop-up menu. Click the /*Power Managemen*/t tab. Remove the check from the box next to /*Allow the computer to turn off this device to save power*/ and click /*Apply*/ or /*Save*/.
If above does not resolve your issue try the following. It is my understanding that Windows 10 and Windows 8 share a similar driver model.
What happens if you run ARC in Windows 8 compatibility mode? If you have not tried it, follow these steps to install the driver in Windows
8 compatibility mode.
a. Locate the *executable* file (.exe file) for the ARC program.
b. Right-click the file, and then click *Properties*.
c. In the *Package Name* *Properties* dialog box, click the*Compatibility* tab.
d. Click to select the *Run this program in compatibility mode for *check box, click *Windows 8 *with which it is compatible with in the Run this program in compatibility mode for list, and then click *OK*.
e. *Double-click* the executable file to start the program.
Now check the results.
thanks that helped
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